Breakage Claim Form
Your order was delivered to you broken? This is no good! We can get you replacement items as quickly as possible, but we need some information from you first. Make sure you review our Breakage Return Policy before submitting a Claim.
Don’t worry, you are completely covered! Based upon the shipping service used when your order is placed, replacement items can be sent out withing 24-48 hours of your Breakage Policy Claim. Here are a few guidelines to follow:
- > First off DO NOT DISPOSE OF PACKAGING OR PRODUCT unless specifically instructed to by a CocktailVIBE Customer Service Agent. These may be needed for inspection by the shipping carrier.
- > Replacement: If your order was damaged during shipping, you will be sent replacement items at no cost to you. The cost of replacement is to be handled by the shipping carrier and you will not be charged, rest assured!
- > Filling Out Breakage Policy Claim: Your Customer Service Agent will ask you to fill out an online Breakage Policy Claim before any replacement items will be sent.
Fill Out The Claim Form Below
When you are ready please fill out the information below and wait for a Customer Service Agent to either email you instructions or call with follow up questions.
NOTE: If you can, please take a photo of the damage and upload it by using the BROWSE button below. This is not required, but it greatly speeds up the replacement process.